Project Communications Management Training

In today’s dynamically changing business environment, projects are initiated under tighter budgetary, resource and time constraints than ever before. This seminar focuses on the core project communications management skills required to manage a project. We will provide the attendees with proven "real life" tools and techniques and put into context through various exercises and scenarios and case studies.

• Discuss the processes of Project Communication Management and a project manager’s role in it.
• Discuss the Stakeholder Identification and Analysis process.
• List and discuss challenges to effective communication and how to deal with these challenges.
• Discuss key elements of project management communications and reporting.
• List and discuss elements of a Communications Management Plan.
• Discuss techniques for distributing project information.
• Learn how to use Performance Reporting to track a project’s progress and report on any variances.
• Discuss techniques for managing project stakeholders.
• Discuss project closure activities
• Learn effective communication tools and techniques that can be applied to a project environment.

Introduction

• Session Overview
• Exercise — Project Communication Problems

Communication Challenges

• Project Communications Management
• PMBOK® Guide Processes
• Exercise — T–Exercise
• Communication Concerns
• The Dimensions of Communication

Project Communications Planning

• The Triple Constraint
• Stakeholder Analysis
• Exercise — Identify Project Stakeholders
• Managing Stakeholders
• Exercise —Stakeholders 2 x 2 Matrix
• Project Subsidiary Management Plans
• Communications Planning
• Communication Channels
• Communication Media
• Project Communication Requirements Analysis
• Project Communications Management Plan Components
• Communication Planning Table
• Exercise — Create a Communications Planning Matrix for a project
• Performance Measurement Baselines
• Calculating Variance

Information Distribution

• Information Distribution Tools and Techniques
• Communications Skills
• Business Writing
• Active Listening
• Presentation Skills
• Meeting Management
• Conferencing Skills
• Information Distribution Methods
• Lessons Learned
• Exercise — Determine variances

Performance Reporting

• Earned Value
• Calculating Earned Value
• Using EVMS to Forecast
• Exercise — Earned Value Calculations
• Types of Reports
• Integrated Change Control
• Exercise — Performance Reporting and Corrective Actions

Stakeholder Management

• Issues Management
• Issues Management Plans
• Process Flow for Issues Management
• Tools and Best Practices for Issues Management
• Project Closure
• Discussion — What happens at project closure?
• Contract Closure
• Administrative Closure
• Lessons Learned
• Course Summary
• Course Review

Appendix — Communication Tools and Techniques

Upcoming Dates & Locations